Paul at Monticello is the perfect example of what is great customer service and what it means to be a truly good human being. Not only is Paul extremely knowledgeable about sump pumps but he is extremely patient and fair. I highly recommend this business and working with Paul if you ever have any sump pump related issues. I can’t thank you enough, Paul!!
Called Monticello at 4:20AM Super Bowl Sunday and the phone was answered by Paul the owner. Clearly I woke him from a dead sleep but he immediately worked with me over the phone to determine why I did not have water. He spent at least 45 minutes working me through diagnosing the problem which ended up being a loose fuse, the best we could determine. He refused to take any payment for his help which I would have gladly paid. He could have scheduled a service call which he felt was not necessary, he said he just wanted to get the water back on for my family. In todays world so few Company’s and people exist that would do something like this that it shocks you. Thank you Paul!!!!!
I had Monticello install a constant water pressure system into my house on a Saturday afternoon. It only took the crew five hours to install. I am so happy I went with the upgrade because now I can take a shower using my body massage shower, you can definitely feel a 100% improvement in the water pressure.
Wonderful gentleman. Troubleshooted and walked me through my well water problem. I highly recommend using them for all of your well issues. Excellent customer service. Very personal. Highly professional. Could have charged me for an emergency call out. He called me back 3 times to verify that all systems were up and running.
My house is on a well and Monticello installed a constant pressure system. Now when we take showers or use the hose outside, the water pressure is unbelievable.
I woke up one morning with no water, someone over the phone at Monticello Pump Service walked me step by step in trying to get my water back for me and it worked. After I was done speaking to Monticello I had my water back on and was up and running again.
I use Monticello for all my well water needs. They are very polite, professional and on time.
